Alcoholic beverages may not be brought into nor taken out of Citizens Bank Park™. Guests may be requested to provide photo I.D. when purchasing alcoholic beverages. Alcoholic beverages may neither be taken into nor out of McFadden's Restaurant and Saloon.
All Alcohol sales will be discontinued at the beginning of the third period.
Guests who would like to discreetly notify our game-day staff of guest services issues (e.g. security needed, spilled drink, medical issue, etc.) may do so by texting "PHILLIES" [space] followed by the issue and location to 69050. For example: PHILLIES drink spilled in section 123, row 15.
First aid stations are located on the Main Concourse (behind Section 105) and the Terrace Level (behind Section 318). Each location is staffed with medical personnel. If medical assistance is needed, please notify the nearest stadium personnel, proceed to the nearest location, or call the Guest Services Hotline at 215-218-5469. Fans may also notify personnel by texting "PHILLIES" [space] followed by the issue and location to 69050.
Entrances are located at the corner of Phillies Drive & Citizens Bank Way (Left Field Gate), Citizens Bank Way & Pattison Avenue (Third Base Gate) and Pattison Avenue and Darien Street (First Base Gate).
Private Suite and Club Entrances are located on Pattison Avenue (Home Plate), Citizens Bank Way (West) and Darien Street (East).
Gate designations are located on tickets, but guests are welcome to enter any gate.
All gates open two (2) hours prior to start of game.
Located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318), Guest Services will assist you with questions, concerns and requests for information.
Open from the time the gates open until fifteen (15) minutes after the game ends.
If immediate attention is needed, or if someone is interfering with your enjoyment of the game, please call the Guest Services Hotline at 215-218-5469 or text the word "PHILLIES", with issue and location to 69050.
To report or claim lost articles visit Guest Services located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318). Found items will only be held for ten days. For information, guests may call 215-218-5440.
Lost children will be escorted to Guest Services. If the child is unable to provide information to reunite the two parties, a picture of the child can be displayed on the scoreboard.
The SEPTA Subway Station located one block west of Citizens Bank Park™ at the corner of Broad Street and Pattison Avenue is the final stop on the Broad Street Line. Frequent service operates from Center City, Olney and Fern Rock. The subway also connects with PATCO service at the Walnut-Locust Station.
There is also bus service located at Broad Street and Pattison Avenue. Guests should call 215-580-7800 or log onto septa.org for updated schedules.
Guests needing help placing a call for taxi-service can stop at Guest Services located behind Section 122 on the Main Concourse and behind Section 318 on the Terrace Level. Taxis are available at the end of the game at the corner of Citizens Bank Way and Pattison Avenue (outside the Third Base Gate).
Guests at Citizens Bank Park™ are asked to cooperate with security personnel to ensure the safety of all guests. In addition, guests who wear or bring heavy clothing, jackets, or blankets may be asked to open such items for inspection and pat down.
The following items are not permitted:
Alcohol or illegal substances
Apparel or signage displaying profane or abusive language
Audio recording equipment
Bags or backpacks larger than 16" x 16" x 8"
Brooms, poles or tripods
Cans, bottles and open containers
Firearms, knives or other weapons
Professional cameras/lenses (lenses longer than 6")
Any other device that are deemed dangerous, inappropriate, interfere with and/or distract the players, fans or telecast of the game.
Any such items should be returned to your vehicle and/or discarded. All fans are subject to a search and/or pat-down before entering the ballpark.
Guests are asked to arrive early to eliminate lines at security checks