FREQUENTLY ASKED QUESTIONS
When to Arrive
Doors open 90 minutes before puck drop.
Early Entry: America First Credit Union members receive early access 30 minutes before general doors open. Members must present their America First Credit Union debit card at the designated early entry door.
Sign Policy
Banners, flags, posters, and signs are not permitted inside the arena, unless otherwise specified by team, event and/or arena management.
Prohibited Items
The following items are prohibited at all events (Note: this is not an all-inclusive list):
- • Aerosol cans
- • Audio/visual recording devices (e.g. GoPros, Google Glass, Spectacles, etc.)
- • Backpacks, bags, and purses
- • Beach balls, frisbees, or any other projectiles
- • Coolers or bottles (cans or glass)
- • Drones
- • Firearms, knives, or weapons of any kind
- • Fireworks
- • Flasks
- • Flashlights
- • Illegal substances
- • Large banners/flags
- • Laser pointers
- • Mace, pepper spray
- • Noise-making devices, including whistles/horns
- • Optical illusions intended to interfere with another's vision
- • Professional or commercial cameras with interchangeable/detachable lenses
- • Signs and banners
- • Outside food and beverage
- • Sticks, poles or pipes, selfie sticks, bats, clubs, umbrellas
- • Strollers
- • Tripods/monopods
- • Anything else deemed inappropriate by management
Accessibility Information
We are committed to creating a comfortable sports and entertainment experience while accommodating the needs of our guests with special needs. The information below explains our services and policies to ensure a safe, respectful, and efficient experience.
- Assistive Listening Devices: Available at Guest Services (Main Level Portal Y/Door 4) free of charge. A valid driver license or credit card is held as a security deposit.
- Accessible Parking: Spaces are in the Park Place parking lot (northeast of Delta Center on South Temple) and are first-come, first-served at event or daily rates.
- Accessible Seating:
- • Many accessible seating options are available throughout the arena.
- • Guests who purchased non-accessible tickets may exchange them for accessible seats at Guest Services on event day, subject to availability.
- • To check availability before the event, visit the ticketing website or call Guest Services. Accessible seating is limited and in high demand, so early requests are recommended.
- Closed Captioning: In-arena closed captioning is also displayed on the Jumbotron for most games, providing real-time captions of announcements and commentary.
- Interpreting Services: Sign language interpreters must be requested at least 30 days before the event and approved by the performer or event management. Call Guest Services at (801) 325-2052 for details.
- Passenger Drop-Off Zone: Located on 300 West. Note: postgame traffic may make this area difficult for pick-up.
- Wheelchairs:
- • Wheelchair assistance is available to transport guests to/from seats.
- • Guests may request assistance from any Guest Services or Event Security staff or by calling Guest Services at (801) 325-2052 on event day (from doors opening until the event ends). Limited wheelchairs are available, so early arrangements are recommended.
