ST. PAUL -- The National Hockey League's (NHL) Minnesota Wild announced today Maria Troje, Wild vice president of customer service and retention, has been named a 2018 Women in Business Honoree by the Minneapolis/St. Paul Business Journal. The honorees were selected amongst industry-leading executives, entrepreneurs and business owners in the 24-county Twin Cities metro area by MSP Business Journal editors for their professional achievements and community involvement.
"All of us at the Minnesota Wild are thrilled to see Maria honored for her achievements," said Wild owner Craig Leipold. "Maria is a champion of customer service and has consistently delivered outstanding results as head of our fan relations team. She is remarkably skilled at leading large-scale projects -- perhaps none more impressive than renewal rates in the mid-to-upper 90s amongst our Season Ticket Members -- and is entrusted with directing the overarching customer service standard for our entire organization."
Troje is in her 17th season with the Minnesota Wild. In her current role, she leads a team responsible for retaining the largest share of revenue for the Wild -- a department that has surpassed revenue and retention goals for seven consecutive seasons under her direction. She's developed initiatives that have become NHL standards and modeled across professional sports, including a member loyalty rewards program that was the first amongst Minnesota professional sports teams. She led the Wild's 2016 Stadium Series campaign to bring the first-ever professional outdoor hockey game to Minnesota, directing efforts from multiple facilities, League officials, government agencies, Wild staff members, and fans for the multi-day event. She also routinely develops brand and culture initiatives for the Wild, including a company-wide enterprise to increase service standards across all aspects of the organization, including the Minnesota Wild, Xcel Energy Center, Saint Paul RiverCentre, Roy Wilkins Auditorium and Levy Restaurants.
Troje is very active in the Twin Cities community and currently serves on the board of Children's Health Care Foundation for Children's Hospital and Clinics Minnesota and participates in the "Wild Buddies" mentorship program, a weekly mentoring visit amongst Wild employees with fourth-grade students in Saint Paul. She has been a leader in Wild community partnership efforts with Make-A-Wish Foundation and Feed My Starving Children and volunteered with the Boy Scouts of America, the Girl Scouts River Valley, Open Arms and St. Joseph Hospital. She and her husband, Chris, have three children and reside in Blaine, Minn.
The 2018 Women in Business Honorees will be recognized at a luncheon on May 17 and in the May 18 edition of the Minneapolis/St. Paul Business Journal.