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The Official Site of the San Jose Sharks

Sharks Launch "Text-to-Guest Services"

by San Jose Sharks Staff / San Jose Sharks
Introducing a new program created for you, our loyal Sharks fans, attending hockey games at HP Pavilion at San Jose. Our new "Text-to-Guest Services" program is being instituted to support and enhance our efforts to provide the most guest-friendly environment in the National Hockey League.


In order to enhance your experience at HP Pavilion at San Jose, we ask you to please “Assist” us by simply sending a text message to Sharks Guest Services if you ever have an issue in your area or even a question about the Shark’s fan experience.

The “Text-to-Guest Services” process is quick and simple and designed to provide you with immediate response. Here's how it works:

Text the word Assist <space> + your message to 69050. Include in your message the issue, comment or concern with your seating section, row and seat.

Sharks Guest Services will reply, monitor your situation and request additional information if needed.

The Text-to-Guest Services” program is designed to enhance the guest experience at HP Pavilion. It is not to be used to communicate fraudulent, phony or irrelevant messages. Cell Phone numbers that repeatedly send texts that are considered a nuisance will be prevented from communicating in the future.

By working together, we will ensure that HP Pavilion at San Jose is the best place in the NHL to enjoy Hockey.

Again, thank you for your loyal support of the Sharks.
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