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2019-20 NHL Season Update: Frequently Asked Questions

by San Jose Sharks @SanJoseSharks /

As of Thursday, March 12 the 2019-20 NHL season has been paused. We will continue to communicate with our fans and current ticket holder as more information becomes available. To read the Sharks Sports & Entertainment Statement, click here. To read the NHL's statement, click here.

Have NHL games been paused?

Yes. On Thursday, March 12, the National Hockey League announced that the 2019-20 season has been paused until further notice. As more information becomes available in the coming weeks, we will communicate with all current ticket holders.

What is the Sharks ticket refund policy?

With the NHL's announcement, Sharks365 Members, Half Season Planholders, SharkPak Planholders and/or Sharks Group Leaders are asked to hold their tickets until notified by the Sharks and/or their Account Executive(s) with all relevant ticketing details. Single Game Tickets purchased directly from Ticketmaster will be subject to Ticketmaster's postponement policies.

I purchased tickets through a resale site. Will I receive a refund?

All tickets purchased through a resale (e.g. StubHub, Vivid Seats, Ticketmaster Exchange, etc.) will be subject to the refund policy of the ticket marketplace. Please contact their customer service departments for more information.

Does this affect other Sharks events?

Effective immediately, all San Jose Sharks events will be paused at least until play resumes for the NHL season. This includes all upcoming Sharks365 Member Events, relocation events, and mixers among others. Information on new dates and times will be communicated when determined.

How does this affect 2020-21 Sharks365 Membership payments?

In order to keep the continuity of Sharks365 Members' desired payment plan structure, all payments for the 2020-21 season will be processed on the date agreed upon during the renewal process.

Will the Solar4America Ice at San Jose, Solar4America Ice at Fremont and/or Oakland Ice Center continue to operate?

The Sharks Ice Network of public skating facilities (Solar4America Ice in San Jose and Fremont and the Oakland Ice Center) will remain closed through Sunday, March 22. Before re-opening, we will reassess the current local, state and federal guidelines and recommendations. We appreciate our customers' patience and understanding as we move forward on a week by week basis.

Until we determine the exact date for re-opening, we are unable to provide a cohesive plan for rescheduling and/or other compensatory measures for missed events.

Are SAP Center events going on as planned?

To ensure adherence to the updated policy set forth by California Governor Gavin Newsom and public health officials which requires non-essential gatherings in the state of California be limited to 250 people until at least March 31, all non-NHL and non-AHL events scheduled for this month have been paused. As soon as relevant information is available, all ticket holders will be notified and updates posted at Single event tickets will be subject to Ticketmaster's postponement policies

Is the Sharks Store open?

For the safety of Fanatics staff and our fans, the Sharks Store will be temporarily closed from Friday, March 13 through Friday, March 20. We will re-evaluate at that time on when the store will re-open.

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