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Capital Sports & Entertainment Inc. strives for excellence

by Staff Writer / Ottawa Senators
Ottawa Senators chief operating officer Cyril Leeder, centre, receives a plaque recognizing Capital Sports & Entertainment Inc. for its PEP Level 2 certification from Ron Higgins and Allan Ebedes.

by Todd Anderson

Ottawa Senators chief operating officer Cyril Leeder was presented with a plaque recognizing Capital Sports & Entertainment Inc.'s Progressive Excellence Program (PEP) Level 2 certification from National Quality Institute (NQI) CEO and president Allan Ebedes and Wren Group president Ron Higgins during a ceremony held on Tuesday at Scotiabank Place. CSMI is a company controlled by Eugene Melnyk that owns the Ottawa Senators Hockey Club and Scotiabank Place.

Leeder spoke about what it means to the company to receive the certification.

"The PEP program is all about an organization's commitment to continuous enterprise improvement. I was honoured to accept the PEP II certification on behalf of the 200 full-time staff at Capital Sports that have worked so diligently to achieve this level of recognition."

CSMI obtained Level 2 status on December 15, 2006, and Tuesday's ceremony featured an official presentation of the certificate. Level 1 was achieved in August 2005.

Higgins continues to work closely with CSMI during its journey to excellence - the Canada Award for Excellence is received in Level 3 - and says the organization is committed to the program.

"(CSMI) now has a robust strategic planning process that utilizes a balanced scorecard to maintain focus on the strategic objectives throughout the year," Higgins says. "Since embarking on the journey, key processes have been (introduced) to improve effectiveness and efficiencies while positively adding to the overall profit margins. Employee satisfaction has (heightened) and as a direct result the customer satisfaction levels have improved as well. There is more focus on the customer in trying to understand their needs."

The Wren Group is a partner of NQI in the National Capital Region. NQI provides the PEP framework and Wren works with CSMI directly to ensure a solid approach is in place across the organization.

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