OTTAWA - Scotiabank Place arena, home of the National Hockey League's Ottawa Senators, today formally announced a technology partner agreement with Nortel to provide a state-of-the-art network for the facility.
"We're very pleased to strengthen this partnership as Nortel is a world-wide communications leader. An important part of this community, Nortel is also the largest private-sector employer," said Cyril Leeder, chief operating officer for the Senators and Scotiabank Place. "In the 10 years since Scotiabank Place first opened its doors, technological advances in computer hardware and communications services have grown exponentially. This partnership will allow us to undergo the upgrades that our systems need in areas of server technology, e-mail and wireless systems."
"Nortel is pleased to continue its long-standing partnership with the Ottawa Senators. In addition to rebuilding the Senators' communications network, Nortel will build a customer visit centre in one of the Scotiabank Place suites," said John Roese, chief technology officer, Nortel. "We'll be able to bring customers into the suite to watch some exciting hockey and, at the same time, see the latest technology in action."
The Senators initiated their partnership with Nortel by deploying a secure wireless access solution for the press box, enabling the media to rapidly exchange, update and upload files. The Wi-Fi, otherwise known as wireless fidelity access provides faster, more convenient networking, and will ultimately transform other operations and improve customer service when the wireless access is expanded throughout the entire arena and entertainment venue.
The upgraded data network infrastructure will increase the amount of information that can be carried over the network. Senators hockey fans will also benefit from an enhanced call centre that is available anytime of day in addition to superior online ticket sales with improved customer service.
Scotiabank Place will be equipped with Nortel Wireless LAN 2300, Ethernet Routing Switch 8600 Core switches and Ethernet Routing Switch 5520 Gigabit Power over Ethernet Edge switches to provide a converged, resilient, scalable and secure network.
Upgrades to Nortel's Contact Center - Express allows for enhanced reporting and expanded agent capacity. Customer service managers will be able print a variety of reports and quickly identify and monitor agent activity. The overall time it takes customers to identify their ticket needs through an enhanced menu system and process their orders with an agent is reduced, which means faster, more reliable ticket processing for Senators fans.
Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world's most critical information. Our next-generation technologies, for both service providers and enterprises, span access and core networks, support multimedia and business-critical applications, and help eliminate today's barriers to efficiency, speed and performance by simplifying networks and connecting people with information. Nortel does business in more than 150 countries. For more information, visit Nortel on the Web at www.nortel.com. For the latest Nortel news, visit www.nortel.com/news.
About the Ottawa Senators
One of six NHL franchises based in Canada, the Ottawa Senators returned to the league in 1992 following a 58-year absence. Ottawa won 11 Stanley Cups during its original reign from 1903 to 1934. The modern-day Senators have captured four titles in the Northeast Division and a Presidents' Trophy in 2002-03. The team plays in the state-of-the-art Scotiabank Place, which opened in January 1996 and hosts 41 regular-season games, and a variety of concerts and events every year. Since 1992, the Senators together with its foundation, alumni, partners and fans have contributed more than $45 million to community initiatives in the National Capital Region. Among its many accomplishments is the construction of Roger's House, a pediatric and palliative care facility located on the grounds at CHEO.
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