Immediately following the break in transmission at 9:17 p.m., Senators and Dome Productions personnel attempted to troubleshoot the issue. The direct-to-home carriers were able to access the Pittsburgh Penguins television feed from FSN Pittsburgh for the third period. FSN was using a standard definition signal as opposed to the Senators’ high-definition signal.
“Until the unfortunate signal loss, we were very excited about the quality of our first SensTV game, with its excellent resolution, terrific features and interviews, and great coverage,” said Jim Steel, vice-president of broadcasting for the Senators. “We have approached each of the carriers and know that they will be dealing with their viewers regarding any compensation, depending on the level of loss in transmission.
“Right at this moment we are working with Dome Productions and Bell to determine the cause of the break in transmission of our game,” added Steel.
“Bell and Dome are currently at Scotiabank Place examining and testing equipment,” said Ken Brown, director of distribution services with Dome Productions. “As well, we are both investigating the operations and engineering areas in an effort to determine the exact cause of the outage.”
Dome Productions provides mobile and transmission services for SensTV games. Dome also provides transmission services for all television broadcasts originating at Scotiabank Place. The SensTV broadcasts use the same transmission services that are used as by all other broadcasters at Scotiabank Place.
“The game feed leaves the production truck, connects to the Bell service point at Scotiabank Place and then travels on the Bell fibre network through to the Bell’s Toronto Television Operations Centre, at which point it is handed off to the SensTV carriers,” added Brown.