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The Official Site of the Nashville Predators

Hockey May Be Paused, But Preds Still Committed to Taking Care of Fanbase

Organization Making Sure Loyal Legion, All Fans Feel Healthy, Safe, Appreciated During Unprecedented Times

by Brooks Bratten @brooksbratten / Senior Communications & Content Coordinator

What we all wouldn't give to be playing hockey, preparing for concerts and going about our everyday lives right now. However, the health and safety of everyone around the world takes precedent.

While the games may be postponed, the Predators won't be entertaining the idea of letting the commitments to their fans and partners slip during these unprecedented times.

From the very start of this pause on the NHL season, the goal for navigating the road ahead was simple - do what's right for Preds fans, sponsors and employees. There's no other option, and the Predators are hard at work putting that vision into action.

The Loyal Legion of Smashville Season-Ticket Citizens - the lifeblood of the organization - can expect the same level of service they've always received. The Predators are refunding postponed games upon request, with a total of approximately 4,000 tickets refunded since the pause.

The Preds have also suspended all payment requests from Season-Ticket Citizens, as well as extended all renewal and playoff deadlines indefinitely. The organization has been reaching out to an average of 1,000 accounts per day and 5,000 have been contacted since the start of the pause to inform them of their plans - and to ensure they are safe and healthy.

In addition, the Predators have extended Smashville Rewards points to Sept. 1 to enable Season-Ticket Citizens to utilize those points once everyone is back in business. Additionally, before the pause even took effect, the Preds introduced a zero-percent increase on tickets when renewing or upgrading to a three-year plan.

Concerts and shows at Bridgestone Arena are being postponed too, and if a show or event is canceled, fans are automatically receiving a refund through Ticketmaster. This includes events such as the SEC Men's Basketball Tournament and the Zac Brown Band show. 

Despite the lack of in-person entertainment available at the moment, the Predators are still finding plenty of ways to interact with their fan base. The franchise has teamed up with Fox Sports Tennessee and 102.5 The Game to air top games from earlier in the 2019-20 season, a way to host virtual watch parties across social media.

Fans have interacted with Predators broadcasters Willy Daunic, Chris Mason, Pete Weber, Hal Gill, Lyndsay Rowley and Kara Hammer on Twitter, asking questions and conversing as they relive the contests firsthand. Predators mascot GNASH has also gotten in on the fun - not only during re-airs of games, but also throughout the pause, coming up with activities for families to partake in while staying home.

Tweet from @PredsNHL: Need a fun activity for the kiddos?Here are some @Gnash00 coloring pages for you to print off in honor of his bday! Make sure to send photos of the finished product please and thank you.

Despite the pause, the Nashville Predators Foundation, presented by SmileDirectClub, has continued to raise funds to support the Nashville and Middle Tennessee communities as well. Through the Give With Us campaign, the Preds Foundation has continued to support tornado relief efforts, Red Cross Blood Drives and I AMEND Together - among other efforts - while the season has been on pause.

When it comes to grabbing a bite to eat, fans may visit the Eat With Us page on our website to discover Preds Preferred eating establishments that have curbside pick-up or delivery options available. 

Predators social media channels on Twitter, Instagram and Facebook have continued to post content throughout each day to keep fans engaged, and, as well as the Preds Official Podcast, continue to be one-stop shops for the latest news and information on the club.

Of course, the hope is the pause will be complete soon, but no matter what, the Predators will continue to find ways for fans to get their hockey fix while taking care of them at the same time.

It's that One Goal mentality the team stands by, and it's how the organization has cultivated a fanbase that is the envy of other clubs across the League.

No matter what happens in the days, weeks and months to come, we'll be here for you, Smashville. It's just the right thing to do.

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