SUNRISE, Fla. – Sunrise Sports & Entertainment announced today a restructured service department – now titled Client & Partnership Management – designed to provide best in class service for all of the organization’s customers including corporate partners, Florida Panthers season seat owners and all other ticket and premium buyers. The service department is also spearheading the organization’s Talk2Us campaign.
These changes were made based specifically on the feedback of SSE’s most important constituents including Panthers season seat owners, partners and other regular BB&T Center guests.
Sr. Director Eric Tomasini will spearhead the restructured SSE Client & Partnership Management department with newly promoted Nicole Meloff overseeing the Panthers SSOs, premium and regular ticket buyers area as Director of Client Management and Nicole Rosofsky overseeing the corporate partner portion of the department as Sr. Manager of Partnership Management.
In addition, a major change from the previous structure will see each and every Panthers SSO assigned a specific sales representative, as well as a service representative so as to ensure a top-notch customer experience in every conceivable facet.
“We are thrilled to announce the restructured Client & Partnership Management department that I am confident will provide the best customer service in the professional sports and entertainment industry for all of SSE’s clients, partners and supporters,” said SSE President & CEO Michael R. Yormark (@PanthersYormark). “With Eric Tomasini, Nicole Meloff and Nicole Rosofsky leading this revamped department, we have the experience, the professionalism and the leadership to set the standard in our industry and beyond.”
Tomasini, Rosofsky and Meloff have more than 15 years of experience with SSE between them with the organization set to begin a search for new service-related hires to compliment the existing staff.
Also part of SSE’s current service team are Managers of Partnership Management Sarah Loveless and Danielle Naglieri, Manager of Client Management & Legal Counsel Samuel Sortisio, Premium Client Management Specialists Melissa Hady and Brad Bellissimo, and Client Management Specialist Rebecca Roy.
The “Talk2Us” campaign focuses on taking the customer service and experience for Florida Panthers fans and all BB&T Center guests to an even higher level by encouraging all fans, guests and constituents to provide feedback – good and bad – through a variety of mediums. Fans can submit feedback online at FloridaPanthers.com/Talk2Us, or visit the service desk at the Weston Jewelers North VIP Lobby at anytime during a Panthers game or event.
Also, season seat owners can visit the Panthers SSO microsite at FloridaPanthers.com/SSO at anytime to view news and information related specifically to them.
Last week alone the Panthers Client & Partnership Management department hosted three major “Talk2Us” events – two SSO Orientation meetings with Vice Chairman, Partner & Alternate Governor Doug Cifu, Owner John Viola, Yormark, VP of Hockey Operations & Special Projects Travis Viola and VP of Broadcasting Randy Moller, and a Florida Panthers Town Hall Meeting with Cifu, Yormark, EVP & GM Dale Tallon, Assistant Coach and original Panthers Captain Brian Skrudland, Travis Viola and Owner John Viola.
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