SUNRISE, Fla. – Sunrise Sports & Entertainment announced today it will continue the Pregame Fan Forum program hosted by President & CEO Michael R. Yormark (@PanthersYormark) during the 2013-14 Florida Panthers season beginning tonight at 6:30 p.m. prior to the Florida Panthers (@FlaPanthers) vs. Buffalo Sabres game in the Sawgrass Room at the BB&T Center.
The forum is designed to encourage guest feedback and give fans a face-to-face medium for voicing their opinions on the Panthers organization’s service. The program is for Panthers season seat owners only and the wealth of feedback from last season has already led to major changes in the franchise’s customer service and operational strategies.
“Our Pregame Fan Forum program has been extremely rewarding and invaluable as we analyze our customer service strategy and our overall guest experience – hence we have decided to continue it this season,” Yormark said. “Guest feedback is absolutely essential to maintaining the high level of service that is expected by our fans and our staff, and we are looking forward to using this feedback to make even more changes and adjustments as we move through the season.”
Yormark will host regular Pregame Fan Forums throughout the year and the events are limited to 40 people on a first come, first serve basis. The next Forums are scheduled for Nov. 5 and Nov. 12.
Interested fans should e-mail the Panthers’ service team at firstname.lastname@example.org or reach out to their season seat representative.
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