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2019-20 NHL Season Update: Frequently Asked Questions

by Florida Panthers / @FlaPanthers / FloridaPanthers.com

I have tickets for an upcoming Florida Panthers home game that is postponed. What should I do?

We encourage fans who purchased tickets directly through the Florida Panthers to hold on to their tickets for future use. Fans who purchased tickets elsewhere should reach out to the point of purchase.

When games are rescheduled, will the original tickets still be valid?

Yes, tickets purchased directly through the Florida Panthers (including Territory Member season tickets) will be valid for use on the rescheduled date.

I purchased tickets through a resale site. What should I do?

For resale sites such as TM+, NHL TicketExchange, StubHub, Vivid Seats and other secondary ticket sites, please contact their customer service departments for more information.

Will the 2020-21 Renewal Deadline be extended for Territory Members?

Yes, the Florida Panthers will be extending the current Renewal Deadline of March 21st for Territory Members to a later date for the 2% incentive for Cats CA$H. Our "30 Days of Giveaways" program will also be temporarily paused as of Friday, March 13th and will resume at a later date for the 7 remaining prize giveaways that were scheduled to be awarded from March 13th through March 21st. More information will be shared as we receive updated information so please check back often and stay tuned to further email communications.

Will the 2020 NHL Playoff Deadline for Pay as We Play be extended?

Yes, the Florida Panthers will be extending the current deadline for Territory Members to purchase 2020 NHL Stanley Cup Playoff Strips to a later date. More information will be shared as we receive updated information so please check back often and stay tuned to further email communications.

Are BB&T Center events still taking place during this pause for the NHL season?

The status of upcoming events currently scheduled at the BB&T Center will be determined on a case-by-case basis, with communication being sent by email to ticket holders of each event. Please continue to check back to www.TheBBTCenter.com for updates.

What is the best way to stay informed on updates regarding the Florida Panthers and BB&T Center?

Please stay tuned to FloridaPanthers.com, @FlaPanthers on social media and TheBBTCenter.com and @TheBBTCenter on social media for the latest information.

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