EDMONTON, AB - The following is an update from the Edmonton Oilers Community Foundation regarding the RE/MAX online 50/50 raffle that took place on August 7, 2020:
Due to unprecedented demand, our technology provider's servers were overwhelmed with requests to purchase tickets. At certain points, demand for tickets exceeded $100,000 per minute. This traffic load caused certain issues including slow loading times, geo-location errors and duplication of some orders. We were able to adjust for capacity throughout the event.
Working with our technology service provider, Ascend Fundraising Solutions, we are endeavouring to quickly resolve any and all customer issues and are in active dialogue with our partners and the gaming regulator, AGLC. This has led to a delay in picking the winning number as we take the needed time to respond to customer requests.
The integrity of the draw is intact. We apologize for the inconvenience, and the Edmonton Oilers Community Foundation will post the winner as soon as possible at EdmontonOilers.com/5050.
If you have any questions or concerns, please contact us at firstname.lastname@example.org.