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NHL Winter Classic

2020 Bridgestone NHL Winter Classic® Refund Policy @NHLdotcom

is scheduled to be held on January 1, 2020 at Cotton Bowl ® Stadium in Dallas, TX (the "Stadium"). The time and/or date of the Event may be rescheduled for any reason. If rescheduled, the Event will be held at the Stadium on January 1, 2020 at an alternate time from the originally scheduled time, or on January 2, 2020, at a time to be determined. Event tickets issued for January 1, 2020 will be honored if the Event is rescheduled for January 2, 2020. Please note refunds will not be issued if the Event is delayed, postponed or otherwise rescheduled at the same venue.

The Event may be cancelled at the discretion of the National Hockey League (the "NHL") for any reason, including, but not limited to, weather. All Event ticket sales are final, and no refunds or exchanges are permitted, save and except as expressly provided below. If the Event is cancelled, a purchaser having purchased a ticket from an Authorized Ticket Outlet (defined below) (each, a "Primary Ticket Purchaser") will be entitled to a ticket refund from the applicable Authorized Ticket Outlet as its sole and exclusive remedy, subject to the following terms and conditions: 


  • Primary Ticket Purchaser will receive a refund for the cancelled Event directly from the Authorized Ticket Outlet used by such Primary Ticket Purchaser. "Authorized Ticket Outlets" for the Event are Ticketmaster, NHL, Dallas StarsTM, Nashville Predators ® and Cotton Bowl ® Stadium. Anyone purchasing a ticket from a source other than an Authorized Ticket Outlet will not be entitled to a refund from any Authorized Ticket Outlet. Anyone purchasing a ticket from a source other than an Authorized Ticket Outlet must seek a refund, if applicable, directly from the party from whom the ticket was purchased. Authorized Ticket Outlets will only refund the Primary Ticket Purchaser.
  • Primary Ticket Purchaser should retain original purchased ticket(s) and a credit card receipt, and/or a receipt which verifies the purchase of the ticket(s) from the applicable Authorized Ticket Outlet.
  • Primary Ticket Purchaser will be issued a refund of the face value of the ticket for the cancelled Event. Service fees, processing fees, facility fees and any other fees, including delivery fees, are non-refundable unless required by applicable law.
  • If a refund is issued, such refund will be issued using the same method of payment used for the original purchase from the applicable Authorized Ticket Outlet. For example, if a credit card was used to make the ticket purchase, then that same credit card will be credited for the refund.


NHL, the NHL Shield and the word mark NHL Winter Classic are registered trademarks and the NHL Winter Classic logo is a trademark of the National Hockey League. NHL and NHL team marks are the property of the NHL and its teams.  © NHL 2019 All Rights Reserved. 

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