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The Official Site of the Tampa Bay Lightning

Tickets for games, concerts, and most events can be purchased at the McDonald's Ticket Office at Amalie Arena. Call the McDonald's Ticket Office for additional details. Tickets for Lightning games can be purchased starting seven days before the game. 

In an effort to offer every fan as much security as possible, print access to Tampa Bay Lightning tickets will be available beginning seven (7) days in advance of the game date. In doing so, we will help protect fans from fraudulent secondary market postings and the frequency of duplicate tickets.

Other ticket delivery options include taking advantage of mobile entry using the Ticketmaster Mobile App on your smartphone, or we can print your tickets and leave them at Will Call to be picked up here at Amalie Arena starting 7 days prior to the game.

Located on the West side of the venue, the McDonald's Ticket Office accepts payment in the form of VISA, MasterCard, American Express, and cash.

There are no refunds and no exchanges on any ticket purchased for an Amalie Arena concert, game or event. In the event that a show is canceled or rescheduled, please contact the original point of purchase.

Hours of Operation

Regular Business Hours (Non-Event Days)

Monday - Friday: 9:00 a.m. to 5:00 p.m.

Saturday: 9:00 a.m. to 2:00 p.m.

Sunday: Closed

Day of Game 

Monday - Friday: The McDonald's Ticket Office opens at 9:00am on game days and remains open until 30 minutes after the end of the game.

Day of Show: Concerts, Events and Family Shows

Monday - Saturday: The McDonald's Ticket Office opens at 9:00am on event days and remains open until the start of the event.

Sunday: The McDonald's Ticket Office opens at 10:00am and remains open until the start of the event.

Holiday Hours & Information


The McDonald's Ticket Office is closed on major holidays unless an event is taking place at the venue.

Ticket Office hours may vary on holidays. Please call 813.301.2500 for exact hours of operation.


Fraud Concerns 

Please be advised that we have recently been made aware of the fact that there are some imposter websites operating that are designed to confuse consumers into thinking that these sites are affiliated, associated, or otherwise hosted by Amalie Arena and/or the Lightning. Please make note of the fact that this is our official website ( and that the official website of the Tampa Bay Lightning is ( Any website that you encounter other than the aforementioned websites are not affiliated with us and we advise you to proceed with caution.  

Click here to submit any questions or concerns directly to our staff.