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Before you attend an event at STAPLES Center, please review our Guest Services A - Z section for frequently asked questions. For guests with special needs, you'll find accessibility information on the Disabled Services page.

General Tips

Guest Services Centers

Guest Services Centers are located on the main and upper concourses of the arena and are designed to provide information to guests with questions, concerns, or issues during STAPLES Center events. In addition, the Guest Services Centers provide assistance to guests with disabilities and/or special needs (see Disabled Services). Guests are welcome to contact the Guest Services department any time before or after the event.

Please leave all personal belongings securely in your home or hotel room. For your convenience, rental lockers are available outside of the venue on a first come, first serve basis. Rental prices and locations may change per event. STAPLES Center does not assume any responsibility for lost, stolen or damaged items.

Based on recent discussions and approvals from the NBA, NHL, State of California and County of Los Angeles Health Departments and our professional sports franchises, guests attending upcoming events this season are now permitted to carry in wallets and small clutches measuring no more than 5" x 9" x 1" which are subject to security searches. STAPLES Center will continue our established policy of allowing parental and medical bags, which are required to go through an X-Ray machine for contactless screening and bags cannot exceed 14-inch x 14-inch x 6-inch. For a complete listing of all arena protocols and policies, please visit www.staplescenter.com/safe.

Entry procedures for all guests remain contactless and physically distanced between guests and team members. You will be directed to place small metal objects in a plastic bin lined with Nanoseptic (anti-microbial) film and walk through a metal detector. Staff will not touch personal belongings and you will be directed to retrieve items from the bin yourself.

Guests who need to leave the venue and return must first make contact with a Guest Services Team Member to have their ticket scanned so they can re-enter with a valid ticket. Upon return, guests repeat the security screening and ticket scanning process to re-enter the venue.

Yes! Guest Services provides complimentary wheelchair escorts to guests when requested. Escorts are available at any entrance or guests may make escort arrangements by contacting Guest Services at (213) 742-7FAN (326) when arriving to the venue. For all other accessibility questions please visit our Disabled Services page or contact Guest Services.

Children 2 years of age and younger do not require a ticket to be admitted into STAPLES Center; however, they must sit on an adult's lap and may not occupy a seat. Any child 3 years of age and older will require a ticket to enter the arena and must occupy their ticketed seat only. Please note that some shows (especially those intended for children) will have a different age policy. Please see the specific event page or Contact Guest Services for further information.

Yes! STAPLES Center is blocks from the Blue and Red Lines. Please see our Public Transportation page for details on public transportation options.

For a contactless experience, parking passes are now digital and can be purchased in advance on a first-come, first-served basis.

We're glad to hear that you'll be attending an upcoming Kings game at STAPLES Center. For more information about having a message posted on the Video Message board, please email royalservice@lakings.com.

If you are a Season Ticket Member or a have an account with the LA Kings, please contact your Sales Representative at their direct number or by calling 1.888.KINGS.LA. (888.546.4752)

We are working with state and local public health agencies to determine the safest way to offer food and beverage items and sell merchandise. We have upgraded our equipment to provide easy mobile ordering and new self-service kiosks when it is safe to do so. For everyone's safety, no outside food or beverages are allowed inside STAPLES Center. Sealed, plastic water bottles, one liter or smaller, are permitted (one per guest). 

Yes! Please visit LALive.com for a list of restaurants and entertainment options in the L.A. LIVE district.

STAPLES Center is a smoke-free venue. Smoking (including electronic cigarettes) and the use of smokeless tobacco products is not permitted in the arena (including all outdoor patios and terraces).

All lost and found items are taken to Guest Services Centers during events, located on the Main Concourse across from aisle M12 and Upper Concourse across from aisle U6. During an event, guests may visit or are encouraged to reach Guest Services directly to inquire about lost items by texting 213-616-9950. *MSG & Data rates may apply. After an event, please contact Guest Services with a description of the item and the date the item was lost. All unclaimed found items will be discarded or donated 30 days after they are found. Credit cards will be destroyed 24 hours after they are found. STAPLES Center management assumes no responsibility for items lost at events.