Kerry Cornils wants to hear your problems.
Well, the Islanders Director of Customer Service would rather hear about all the great times you’ve had at Islanders’ games, but listening to – and fixing – problems comes with the position.
“I actually don’t get a lot of problems these days,” Cornils said. “The team’s success makes my job easier. When we do get calls, it’s of the physical nature… a problem on the concourse. Rarely do I get the calls I used to get when I started out about the power play, coaches’ decisions and GM moves.”
Cornils is in his 20th year with the team. He started with the Islanders in 1995 as a part-time Game Ops crew member, working game nights then spent a few seasons in a variety of ticketing roles before joining the customer service department in 1998-99.
It’s a perfect fit for the North Merrick native. He’s a lifelong Isles fan – his favorite player is Pat Flatley – and wants to help people.
“It’s the people factor, helping people and making sure people enjoy themselves when they come to the game,” he said. “Making sure they’d want to return to a game is the ultimate goal.”
Cornils once escorted Denis Potvin and the Stanley Cup through the March of Champions, but this season ranks among the best Cornils has been apart of over the last 20 years. He loves seeing the Coliseum rock again and Yes! Yes! Yes! has resonated personally. As this season shows, working at the Coliseum is still a big thrill, even after all this time.
Christine Bowler wants to give you money.
That is, if you work for the New York Islanders.
Bowler, a 24-year vet, is the teams’ Payroll Manager, usually found in the team’s finance department, or handing out paychecks. She didn’t cut the checks, but eyes light up when Bowler delivers the big salad on Friday afternoons.
But aside from attention of delivering paychecks, Bowler doesn’t mind being away from the action.
“I am a behind-the-scenes person,” she said. “If anybody knows who I am, it’s probably for bad reasons.”
That low-key, hard-working attitude has helped her longevity in such a transient industry. Like Cornils, she’s a life-long Islanders fan, but isn’t star struck by the team, though Bobby Nystrom is her favorite all-time Islander – partially because they’ve both sported blonde hair.
Bowler’s favorite Islanders moment came in 1993, when David Volek’s game seven OT winner sent the Islanders to the conference finals. She hopes this is the year they advance again.
After 24 years of dishing out the finances, a Stanley Cup would be a great return. This “Proud of Our Staff” moment was presented by GalaxyHR, a leading ESAC certified Professional Employer Organization (PEO). GalaxyHR assists small business owners in the areas of payroll, tax, and benefits administration, as well as risk management and compliance. GalaxyHR is committed to empowering clients’ success through the highest levels of customer support, best in class benefits, and professional guidance. Visit galaxyhr.net to learn more.