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The Official Site of the Carolina Hurricanes


by Staff Writer / Carolina Hurricanes


Mission Statement

"We will earn the Support of this Community by Providing Excellence in Customer Service, Unsurpassed Value for our Fans' Investment, and the Highest Quality Sports and Entertainment Presentations available in the Southeast-
on the ice, on the court, and in the arena."

“Top Ten Items on the Canes Contract with the Fans”

This is what our fans asked for … and this is how we’re responding


  • Improved customer service
    Created a Customer Care Department and a Customer Care hotline (861-CARE), instituting staff training and creating fan-friendly programs for guests
  • A ticket exchange policy
    Establishing a ticket exchange program for season ticket holder’s unused tickets and designating a ticket resale area outside the arena
  • A more “fan friendly” experience
    Scheduled more weekend games and instituted 7 p.m. start times
  • Enhanced benefits for season ticket holders
    Offering parking discounts, exclusive events, complimentary game tickets and the ticket exchange program
  • An exciting – and memorable – game experience
    Encouraging tailgating, offering more high-tech entertainment on the JumboTron, using “Ron the Ref” to explain hockey rules, creating new look and activities for Storm Squad, inviting back “in demand” entertainment
  • More food choices
    Offering a “Raw Bar,” the “Arena Tavern,” 14 additional concession stand items, additional premium beer choices, and new menus for suiteholders and club level patrons
  • Better directional signage in and around the arena
    Installing more than $100,000 in new signage, making it easier for fans to find entrances, exits, roadways and their cars
  • Enhanced parking areas
    Paving, painting lines to define parking spaces and installing lighting in areas around the arena and around Carter-Finley Stadium
  • Improved traffic flow
    Creating ESA Traffic Radio Network, paved travel lanes at Carter-Finley Stadium, developed special entrance and exit for buses and limos, committed $600,000 to widen roadways and make other improvements around the ESA
  • More fans at games
    Offering “mini-season ticket” game plans, expanding Harris Teeter Family Night specials, enhancing College Rush programs, formulating flexible payment policies and lowering ticket prices
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