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The Official Site of the Arizona Coyotes

2019-20 NHL Season Updates: Frequently Asked Questions

by Arizona Coyotes @ArizonaCoyotes

Have NHL games been paused?
At this time, the NHL has decided to pause games for an indeterminate amount of time. As more information becomes available in the coming weeks, we will communicate with all current ticket holders, business partners and fans.

What is the Coyotes ticket refund policy?
With the NHL's announcement, Single Game Tickets purchased directly from Ticketmaster will be subject to Ticketmaster's postponement policies. Season Ticket Members and other plan holders will receive credit for all postponed games included in their package. This credit will be applied to rescheduled games when play resumes.

I purchased tickets through a resale site. Will I receive a refund?
All tickets purchased through a resale (e.g. StubHub, Vivid Seats, Ticketmaster Exchange, etc) will be subject to the refund policy of the ticket marketplace. Please contact their customer service departments for more information.

Does this affect other Coyotes events?
Effective immediately, all Arizona Coyotes events will be paused until play resumes for the NHL season. This includes Watch Parties, online or in-person events, among others. Information on new dates and times will be communicated when determined.

Are Coyotes youth hockey programs like Little Howlers and Arizona Kachinas still taking place?
Effective immediately, all Coyotes youth hockey programs have been suspended. We will contact participants directly to inform everyone when programs will resume.

Are Gila River Arena events going on as planned?
The status of other upcoming concerts or events at Gila River Arena will be determined on a case-by-case basis, with communication to ticket holders of those events.

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