Vancouver Canucks team up with Guest Assist to improve fan experience
/ Vancouver Canucks
Vancouver, B.C. – Canucks Sports & Entertainment is proud to announce that they have teammed up with the industry-leading GuestAssist spectator communication system for use at General Motors Place.
GuestAssist provides instant two-way, text messaging-based communication between ticket holders and event staff, allowing for improved management of safety, security and guest services. The Canucks are the first NHL team to implement GuestAssist, which is currently used by a number of major sports franchises and facilities throughout the U.S.
“Canucks Sports and Entertainment is dedicated to ensuring our guests at General Motors Place have an outstanding fan experience,” said Chris Zimmerman, President and CEO, Canucks Sports & Entertainment. “GuestAssist will improve our ability to provide a safe, secure and responsive environment for Canucks fans at General Motors Place. GuestAssist is an industry leader in stadium communication services, with a proven track record in a wide range of facilities that host professional and college sports and we believe this new service will allow our fans to better enjoy the game.”
GuestAssist provides a simple text message code that will permit fans to send questions, concerns or requests via their mobile phones to the dispatch centre at General Motors Place. If behaviour of others is having an unpleasant effect on your experience at a Canucks game, the information can be communicated to staff at General Motors Place by texting ICE plus your location and concern to 78247. Arena staff will respond accordingly.
A single staff member can handle and respond to incoming requests through GuestAssist’s customized software interface. The operator can send reply messages directly to the fan’s phone to answer questions or obtain more information, and, if necessary, can quickly dispatch safety/security, medical or guest services staff to the appropriate location.
“With GuestAssist, venues such as stadiums, arenas and theme parks have an efficient and cost-effective layer of security to serve their operational needs and the ticket holders’ well being,” said Jeremy Konko, founder of GuestAssist. “We’re proud of the many positive success stories we hear from venues that are able to respond more quickly and effectively to fans’ concerns and needs.”
GuestAssist will also provide the Canucks with post-event reporting and analysis of guests’ concerns to help the team’s front office improve staffing, fine-tune security procedures and better understand fans’ common questions and further concerns.
In addition to the Canucks, GuestAssist is expanding its customer base to a wide range of other major college and professional sports venues and even non-sports events such as concerts and festivals, Konko said.
Houston-based GuestAssist is a member of the Stadium Managers Association and the International Association of Assembly Managers.
About GuestAssist GuestAssist is an Enterprise Feedback Management platform that gives your customers easy access to you, and gives you a vehicle to engage them. It is text and web-based and allows stadiums, conferences, event managers and hoteliers to talk to their guests via text messages using their own mobile phones. GuestAssist is currently licensed for use at venues across the U.S. such as:
• Yankee Stadium (New York Yankees) • Georgia Dome (Atlanta Falcons) • Lincoln Financial Field (Philadelphia Eagles) • Cleveland Browns Stadium (Cleveland Browns) • Heinz Field (Pittsburgh Steelers and University of Pittsburgh) • M & T Bank Stadium (Baltimore Ravens) • Giants Stadium (New York Giants and New York Jets) • FedEx Field (Washington Redskins) • Ford Field (Detroit Lions) • MacAfee Coliseum (Oakland Raiders) • Texas Stadium (Dallas Cowboys) • Invesco Field (Denver Broncos) • Ralph Wilson Stadium (Buffalo Bills) • Gillette Stadium (New England Patriots) • Lucas Oil Stadium (Indianapolis Colts) • RFK Field (D.C. United) • Major League Soccer (MLS)
About qtags, llc qtags llc designs and provides mobility solutions that ENGAGE customers, call them to ACTION and help them REMEMBER the message. qtags offers program solutions to stadiums, arenas, conference centers, government agencies, and corporations throughout the United States, Canada and the Caribbean. Learn more at www.GuestAssist.net.