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The Official Site of the Vancouver Canucks

Job Opportunity - Ticket Operations Administrator

by Staff Writer / Vancouver Canucks
Position:Ticket Operations Administrator

Department:Client Service & Ticket Operations
Reports to: Director, Client Service & Ticket Operations

SUMMARY: The Ticket Operations Administrator is responsible for administering team ticket operations functions. In addition, this position is responsible for coordinating the CSTO communications schedule, ticket holder benefits (online management, Canucks Cards, seat plaques, etc) and familiarizing the team on the Ticketmaster host system.


(other duties may be assigned as required)

  • Administer ticket operations functions and in conjunction with the Ticket Operations Specialist drive all timelines, ensuring synergy across all departments and managing the relationship with Ticketmaster (TM)
  • Coordinate with Ticket Operations team to manage inventory for relocation, renewal, allocation, in-season holds, etc.
  • Coordinate with the Ticket Operations team to manage communication schedule, load and alternatives
  • Execute communications to existing STE accounts through email and/or digital medium
  • Prepare distribution of daily reporting
  • Assist in strategic planning as it relates to pricing, revenue forecasting and administration of service initiatives
  • Manage process and fulfillment of ticket holder benefits such as Canucks Card distribution, seat plaque installments, ticket personalization, and online ticket management presence
  • Coordinate Club Seat First Right of Refusal online process with box office
  • Troubleshoot and provide Prime Seat Club online support
  • Solicit Request-For-Quotes from ticket printers and recommend choice to Director, CSTO
  • Work with Ticket Operations Specialist to execute ticket printing and fulfillment
  • Develop processes for day-to-day fulfillment of tickets and other benefits
  • Liaise with Ticket Operations Specialist and IT to create Archtics and Ticketmaster host manuals for training
  • Become familiar with Ticketmaster host in order to be able to install system and train others on use
  • Identify opportunities and relationships with third party ticketing-related vendors (ie. Customer Relations Management or Facilities Management System) to improve current practices and assist in reaching inter-department standards of excellence
  • Integrate ticketing system with retail and other database systems and present, with recommendations for improving business practices and processes
  • Provide system administration and support services to Ticket Operations team and associated departments

  • A solid understanding of PCs, Windows, databases and networking environments
  • Experience with programming languages
  • Ability to identify creative and effective ways to use technology to meet business needs
  • Excellent customer service and problem resolution skills
  • Effective time-management skills and ability to multi-task
  • Strong interpersonal and communication skills, with ability to negotiate with third party vendors and troubleshoot, where necessary
  • Strong planning, organizational and administrative skills
  • Post-secondary education in sales/marketing, commerce, or IT management a definite asset

  • Cheerful, embraces fun and celebration in the workplace
  • High degree of personal integrity and honesty
  • Works cooperatively, strives to meet team goals
  • Excellence through innovation, commitment and continual improvement
  • A passion for success
  • Works with enthusiasm, dedication, respect and pride
  • Strong customer/fan focus
  • Receptive to new ideas and approaches, adapts well to change
Interested, qualified candidates are invited to submit their resume and cover letter, specifying position applied for, no later than October 21, 2009. It is preferable that you apply online by accessing our website at; alternatively you may fax your application to (604) 899-7451.

We thank all applicants for their interest; however, only those shortlisted for interviews will be contacted.
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