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Job Opportunity - Retail Event Supervisor

by Staff Writer / Vancouver Canucks
Position:Retail Sales Supervisor

Department:Retail Operations
Reports to: Retail Store Manager

SUMMARY:
The Retail Event Supervisor will be required to work games, concerts, and events. As a Retail Event Supervisor you will be empowered to make customer related decisions and coach the event staff with respect to achieving nightly sales goals, product changeover, housekeeping, merchandising, and customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Assist with all aspects of game night sales, concerts or events
  • Ensure selling areas are open for business on time and are clean and visually attractive
  • Communicate promotions, initiatives and sales to event staff
  • Ensure event staff are completing tasks: re-stocking merchandise, size ordering, price tagging, maintaining merchandise displays, and providing exceptional customer service throughout their shift
  • Deal with customer concerns and questions, making sure to communicate issues to the Retail Store Manager
  • Ensure all tills are closed out properly and all discrepancies identified and examined
  • Provide regular performance feedback, on-the-job coaching and training to event staff
  • Assist in conducting twice-annual event staff performance evaluations
  • Assist with employee recognition and incentive programs
  • Maintain a very high level of customer service, making sure to use the Selling Program at all times
  • Work with the Event Services staff when required
  • Coordinate test counts, product regroups
  • Participate with inventory counts
  • Assist with planning and execution of staff social functions

REQUIRED SKILLS & ABILITIES:
  • A minimum of 2 years’ customer service supervisory/management experience
  • A demonstrated ability to work both in a team environment and independently Proven leadership skills
  • Enthusiastic, self-motivated, and eager to learn more about the retail industry
  • Must be committed to work evenings and weekends at Canucks games, concerts or events
  • Excellent communication, organizational, interpersonal, and problem solving skills

KEY ATTRIBUTES:
  • Cheerful, embraces fun and celebration in the workplace
  • High degree of personal integrity and honesty
  • Works cooperatively, strives to meet team goals
  • Excellence through innovation, commitment and continual improvement
  • A passion for success
  • Works with enthusiasm, dedication, respect and pride
  • Strong customer/fan focus
  • Receptive to new ideas and approaches, adapts well to change
Interested, qualified candidates are invited to submit their resume and cover letter, specifying position applied for, no later than August 17, 2009. It is preferable that you apply online by accessing our website at www.canucks.com; alternatively you may fax your application to (604) 899-7451.

We thank all applicants for their interest; however, only those shortlisted for interviews will be contacted.
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