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Job Opportunity - Help Desk Coordinator

by Staff Writer / Vancouver Canucks
Position:Help Desk Coordinator

Department:Information Technology
Reports to: Manager, Information Technology
Term: Effective immediately for approximately one year

SUMMARY: The Help Desk Coordinator is the first point of contact for end users in receiving and troubleshooting company supported software and hardware problems and for receiving requests for technology services. The incumbent is responsible for providing first level assistance and for assigning/dispatching technical support through our work order system

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(other duties may be assigned as required)

  • Provide first level support on computer hardware and software issues
  • Ensure timely recording, tracking, escalation and resolution of end-user technical problems and requirements received via telephone, e-mail, or in person
  • Record all calls in the IT Call Management System as per escalation procedures and priority settings and assign to appropriate IT staff member
  • Track hardware and software inventory
  • Perform general administrative duties for department as needed
  • Set up and maintain filing systems for the department
  • Co-ordinate meetings and record minutes as required
  • Assist in documenting and communicating user/technical service policies for products supported by the Help Desk
  • Develop reference and training materials and provide end-user training
  • Periodic event support (outside normal business hours) required

REQUIRED EXPERIENCE AND QUALIFICATIONS:
  • Minimum 1 years’ experience within the Information Technology industry in some support capacity
  • Working towards a university degree or diploma in a technical related area would be an asset
  • Strong Microsoft Office competence
  • Ability to work in a fast paced environment
  • A willingness to learn
  • Highly organized, detailed and multi-task oriented
  • Excellent written and verbal communications skills
  • Superior interpersonal skills, with an ability to interact effectively and in a professional manner with end users at all levels within the organization
  • Solid problem solving and troubleshooting skills
  • Basic understanding of PCs, printers, peripherals, and Windows environments
  • Familiarity with networking a definite asset

KEY ATTRIBUTES:
  • Cheerful, embraces fun and celebration in the workplace
  • High degree of personal integrity and honesty
  • Works cooperatively, strives to meet team goals
  • Excellence through innovation, commitment and continual improvement
  • A passion for success
  • Works with enthusiasm, dedication, respect and pride
  • Strong customer/fan focus
  • Receptive to new ideas and approaches, adapts well to change
Interested, qualified candidates are invited to submit their resume and cover letter, specifying position applied for, no later than August 7, 2009. It is preferable that you apply online by accessing our website at www.canucks.com; alternatively you may fax your application to (604) 899-7451.

We thank all applicants for their interest; however, only those shortlisted for interviews will be contacted.
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