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The Official Site of the Vancouver Canucks

Job Opportunity - Dispatch Operator

by Staff Writer / Vancouver Canucks
Position:Dispatch Operator

Department:Event Services
Reports to: Manager, Event Staff and Security

SUMMARY:
The Dispatch Operator will be the main contact for receiving and dispatching calls to security, housekeeping, operations, and conversions during hockey games, concerts and events. Responsibilities will include operating a CCT camera system and responding to guests through our fan texting program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)
  • Dispatch security, first aid, housekeeping and Guest Services Supervisors to incidents
  • Record all event evictions and incidents
  • Complete dispatch activity logbook
  • Complete event summary for each event
  • Operate the fan texting interface
  • Respond to all customer issues through fan texting
  • Dispatch appropriate resources based on fan communication
  • Operate the CCT camera system during events
  • Bookmark incident footage for future review
REQUIRED EXPERIENCE AND QUALIFICATIONS:
  • Working knowledge of radio use and protocol
  • Working knowledge of CCT camera use and procedures
  • Ability to multi-task and assess priorities in busy environment
  • Strong communication skills
  • Ability to stay calm and focused during stressful situations
  • Available to work evenings and weekends
  • Valid BC Security License preferred
KEY ATTRIBUTES:
  • Cheerful, embraces fun and celebration in the workplace
  • High degree of personal integrity and honesty
  • Works cooperatively, strives to meet team goals
  • Excellence through innovation, commitment and continual improvement
  • A passion for success
  • Works with enthusiasm, dedication, respect and pride
  • Strong customer/fan focus
  • Receptive to new ideas and approaches, adapts well to change
Interested, qualified candidates are invited to submit their resume and cover letter, specifying position applied for, no later than June 30, 2010. It is preferable that you apply online by accessing our website at www.canucks.com; alternatively you may fax your application to (604) 899-7451.

We thank all applicants for their interest; however, only those shortlisted for interviews will be contacted.
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