Chris Werner is in his 11th season with the Blackhawks and his ninth as Vice President of Ticketing and Customer Relations. Werner joined the Blackhawks in the spring of 2008 as Senior Executive Director of Ticketing and Business Development.
In his first season with the organization, Werner worked to expand and develop the ticket sales and service departments. In 2008-09, the Blackhawks drew more than 1 million fans (1,052,261) for the first time in franchise history, set a league record by attracting an average of 21,783 fans to their 40 United Center contests and surpassed the franchise regular-season attendance record of 835,972. As of the start of the 2018-19 campaign, the Blackhawks have entertained 457 consecutive capacity crowds, and the franchise's season ticket base has grown to more than 14,000.
Under Werner's direction, the Ticket Operations and Customer Relations Department has expanded to include staff dedicated to the highest levels of customer service, providing ticketholders with personalized service, developing value-added customer benefits and undertaking all fan analytics activities, including survey and focus group research programs designed to evaluate and enhance the overall fan experience.
In addition to traditional ticket sales, the Ticket Operations and Customer Relations Department supports the distribution of Blackhawks Convention passes, Training Camp Festival tickets and Illinois High School State Hockey Championship game tickets.
Prior to joining the team, Werner spent 23 years in the live event industry, most recently as General Manager of Ticketmaster Chicago. In addition to his work in ticketing, Werner has senior-level experience in venue management and event promotion, working for entities such as Ogden Entertainment Services, the Metropolitan Pier and Exposition Authority and the University of Iowa.
Werner lives in Chicago with his wife, Valorie.