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RELEASE: United Center to Welcome Back Fans Beginning May 7

Arena implements new health and safety protocols at every step of fan's gameday experience

by United Center Press Release / UnitedCenter.com

The United Center received permission from city and state government officials to welcome fans back to the arena for Chicago Blackhawks and Chicago Bulls home games beginning May 7, 2021. The teams will each host fans at the arena at approximately 25 percent capacity, starting with the May 7 Bulls game against the Boston Celtics and May 9 Blackhawks game against the Dallas Stars. Ticket information will be released by the teams directly, alongside more detailed FAQs on the modified gameday experience and new health & safety protocols outlined below.

"The health and safety of our fans, players and staff remains our top priority and we would like to thank Governor Pritzker, Mayor Lightfoot, the State of Illinois and City of Chicago Department of Public Health for their partnership in bringing fans back to the United Center," said Chicago Bulls President and COO Michael Reinsdorf and Chicago Blackhawks CEO Danny Wirtz. "Throughout the pandemic, this collective group has worked tirelessly to find ways for our facility to help support our community through regional and national relief efforts. Fans can be confident that same effort and attention to detail have been at the forefront of plans for their return, and we -- especially our players -- are excited to have their energy back inside the United Center on gameday."

The Blackhawks and Bulls will take a phased-in approach to hosting fans. Beginning May 1, the teams will host a few hundred player family members and team-invited guests only until welcoming the general public back to the arena on May 7.

Video: Welcome home, fans

As part of the United Center's reopening to fans, the arena and teams are implementing increased health and safety protocols at every step of the fan's journey on gameday in accordance with all NBA, NHL, Centers for Disease Control, and state and local guidelines. 


BEFORE COMING TO THE ARENA
  • Pre-Arrival Health Screening: New for the 2021 Season, the Blackhawks and Bulls are partnering with Health Pass by CLEAR to help fans enter the United Center and confirm their COVID-19 health screening requirements before the game. Within the app, all fans will be required to complete the quick health questionnaire within the 12-hour window leading up to every tipoff or puck drop.
  • Mobile Ticketing: All tickets for both teams will be distributed as mobile tickets to aid in the contactless entry process. No paper tickets will be distributed.
  • No Bag Policy: To minimize touchpoints, bags will not be allowed in the arena this season regardless of their size, with limited exceptions to be made for medical bags or diaper bags.

AT THE UNITED CENTER
  • Mandatory Mask Policy: All guests entering the United Center over the age of two are required to wear a face mask that completely covers their nose and mouth. Permitted masks must be worn at all times while inside the arena except when actively eating or drinking.
  • Distanced Seating Locations: Ticketed fans will be seated in pods of two or four individuals, spaced six feet apart to adhere to social-distancing guidelines. 
  • Streamlined Path of Travel: The arena will be split into dedicated entrances and exit points based on ticket location. Guests will also have suggested parking options to assist with streamlined entrance and exit considerations. Upon entry, fans must go directly to their seating level where they can access concourse amenities including concessions, retail locations and restrooms dedicated to their area only.
  • Cashless Transactions & Reduced Contact Concessions: The United Center will be cashless for the remainder of the 2020-21 season to support contactless payment for food and beverage or retail purchases. Social distancing measures such as physically distant queues, designated dining areas and the suspension of beer vending in the arena bowl will also help reduce contact during the food and beverage experience. 

Additionally, the United Center has taken the following steps to provide an environment that minimizes the spread of COVID-19 as fans enjoy the game. 

  • Outside Air Flow: The arena's robust HVAC system ensures 100 percent outside air circulates through the facility resulting in more than eight full air changeovers per hour, which has been fully reviewed by the Chicago Medical Society. 
  • Increased Staff and Cleaning Frequency: Additional, highly trained staff are on site to maintain strict cleaning and sanitation protocols, including continuous cleaning of all entryways and high-traffic touchpoints as well as disinfecting occupied guest spaces before and after use. 
  • Specialized Disinfecting Equipment: Electrostatic sprayers containing CDC-approved disinfectant spray will be used prior to each gameday across all fan paths of travel, and all surfaces in the venue are cleaned with hospital-grade disinfectant solutions throughout the arena
  • Hand Sanitation Stations: Hand sanitizer dispensers are located throughout the United Center.

The United Center is going through the process of achieving WELL Health-Safety certification by the International WELL Building Institute (IWBI), signifying to everyone entering the space that evidence-based measures have been adopted and third-party verified. The arena is also pursuing Global Biorisk Advisory Council STAR ™ Facility Accreditation, the gold standard of outbreak prevention, response and recovery accreditation for prepared facilities. The GBAC STAR means the United Center has established and maintained a cleaning, disinfection and infectious disease prevention program to minimize risks; has the proper cleaning protocols, disinfection techniques and work practices in place to combat biohazards and infectious diseases; and has highly informed cleaning professionals who are trained for outbreak and infectious disease preparation and response.

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