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The Official Site of the Chicago Blackhawks

FAQ: 2019-20 NHL Season Update

Frequently asked questions about the paused 2019-20 NHL season

by Staff /

We care deeply about our fans, players and staff, and we want to do everything we can to ensure their health and safety. We thank you for your support and understanding.

For the full NHL statement on the paused 2019-20 season, click here. For Blackhawks ticket info on the seven home games remaining that have been postponed, click here

If I have tickets to a postponed game, is there a deadline or timeframe in which I have to act?

No. We encourage fans who purchased tickets directly through the Blackhawks to hold on to their tickets for potential use. Fans who purchased through a different platform should contact that point of purchase.

How does this affect the 2020-21 season ticketholder deposit deadline? 

The payment deadline to renew your season tickets for the 2020-21 season has been extended until further notice. We will contact you as soon as we have more details about the seven postponed home games, potential playoff games and the renewal of your season tickets. We look forward to welcoming you back when the Chicago Blackhawks return to the ice. But we understand that the well-being of you and your family is your top priority right now. That's why we are providing as much flexibility as possible as we navigate these unprecedented circumstances with you.

As you know, this is a rapidly evolving situation, and we will keep you informed as we have new information to share. In the meantime, if you have questions or concerns regarding your account, email or call 312-455-7090 to leave a message and a ticket representative will get back to you as soon as possible.

What about the scheduled gate giveaways for the games we purchased tickets for?

If the postponed games are played, those items will be given away on the newly scheduled date. If the games are canceled, those giveaways will be scheduled for a later date.

Will the Blackhawks Gameday Experience packages apply to rescheduled games?

Pregame experience packages will be determined based on the new game date and rink availability. Further information will be available when new game dates are determined.

What about United Center lot parking passes?

Parking passes already purchased for a postponed game will be honored when the game is rescheduled. If the games are not played or played in an empty arena, fans will have the option to receive a credit for a future game or a refund. Please contact your Customer Service Executive with any questions. You can also email or call 312-455-7090 to leave a message and a ticket representative will get back to you as soon as possible.

What about ticket purchased through NHL Ticket Exchange?

All tickets purchased through a resale site, including Ticket Exchange, will be subject to the refund policy of that ticket marketplace. Please contact their customer service departments for more information. 

What about Blackhawks practices, fan events and community programming?

In the interest of the health of our fans, players and staff, these events are canceled.

Is Fifth Third Arena still open to the public?

In the best interests of guests and the public, Fifth Third Arena will be closed starting Saturday, March 14 for at least two weeks. An exact date to re-open the facility will be communicated at a later date with consultation from local and state officials.

What about the Blackhawks Store or the Madhouse Team Store?

Due to current health precautions, the Blackhawks Store on Michigan Ave. and the Madhouse Team Store at the United Center will temporarily close beginning at 5 p.m. on Monday, March 16 until further notice. We continue to monitor the situation closely and will adjust our plans accordingly. Thank you for your understanding.

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