Guests of Heinz Field must be 21 years or older to purchase/consume alcoholic beverages. ARAMARK reserves the right to check proof of legal drinking age. There is a maximum of two (2) beers per purchase at all concession stands. All alcohol sales in the seating bowl will be discontinued at the beginning of the third period. ARAMARK has the right to discontinue the sale of alcohol at anytime during an event.
The designated driver booth, sponsored by ARAMARK, is now available at all three main gates.
Registrants for the program must be 21 years of age with a valid driver's license.
In return, for the promising responsibility for the safe and sober transportation of their group from Heinz Field, a registrant will receive one coupon redeemable for a soft drink. All registrants receive a "Designated Driver" paper wristband.
Coupons can be redeemed at Goal Line Stands and Club Level Stands.
Guest Services is intended to provide Guests with assistance before, during, and after each event at Heinz Field. For assistance, please direct Guests to the nearest Guest Services Room or a Guest Services Attendant.
Guest Services Rooms are located in the following areas:
Behind Section 104, Coca-Cola Great Hall
Behind Section 123, Lower Level North
Behind Section 504, Upper Level East
Behind Section 528, Upper Level West
The Main Guest Services Room (behind Section 104) is open one and a half (1-1/2) hours after the end of the game.
Guests can acquire assistance at four (4) Guest Services Kiosks located at the three (3) main gates:
During events, lost and found items left in the seating bowl will be brought to the Main Guest Services Room, behind Section 104 in the Coca-Cola Great Hall. The Main Guest Services Room is open one and a half (1-1/2) hours after the end of the game.
Guests inquiring about lost items at previous games should call (412) 697-7135 for information. Items lost at prior games are held in storage for 30 days and then either disposed of or donated to an appropriate charitable organization.
Guests at Heinz Field are asked to cooperate with security personnel to ensure the safety of all guests. In addition, fans who wear or bring heavy clothing, jackets, or blankets will be asked to open such items for inspection and pat down.
The following items are not permitted:
Animals (With the Exception of Guide Dogs for the Disabled)
Apparel or Signage Displaying Profane or Abusive Language
Balls (Beach Balls, Footballs, etc.)
Banners or Signs on Poles
Cameras with lenses longer than six (6) inches or any commercial audio/visual equipment. Cameras and video cameras are permitted but cannot be used to reproduce the game and must not interfere with other fans' enjoyment of the game.
Chairs or seat cushions with arms or backs (other than those approved for persons with accessibility needs requirements) larger than 15"x15"
Coolers (Hard/Soft Sided)
Headwear or clothing/items that may Impede the view of fans
Illegal Drugs and Substances
Inflatable Devices (Balloons, etc.)
Large, Professional Style Camera Bags
Large Purses (larger than 8 1/2" x 11")
Promotional Materials Advertising Organizations or Companies not affiliated with the Pittsburgh Steelers, Pittsburgh Penguins, Washington Capitals, Heinz Field, National Football League or the National Hockey League
Radios or Handheld TV's larger than pocket-sized
Any Other Item Deemed Dangerous and/or inappropriate
Small purses, small camera cases, binocular cases and diaper bags will be permitted, however, all items that do not pass security must be returned to vehicles.
Guests are asked to arrive early to eliminate lines at security checks.
Heinz Field is NOT responsible for items left at gates.
If Guests need assistance to and from their seats, please contact the nearest Guest Services Attendant or go to the closest Guest Services Room. Assistance can be provided before, during, and after the event.
Wheelchair Assistance is available at all three (3) Heinz Field Gates and Guest Services Rooms.
Wheelchair Assistance is available anywhere inside Heinz Field.
Handicapped platforms can be accessed from anywhere in Heinz Field.
Luxury Suites can accommodate wheelchair accessible seating.
For assistance on game day, please proceed to the Main Guest Services Room in the Coca-Cola Great Hall.