Many factors, including weather conditions, may result in the cancellation of the Event. A complete game under NHL Rules will in no event constitute a cancellation. If the Event is cancelled, Ticket Holder is entitled to a ticket refund subject to the following terms and conditions:
- Ticket Holder must contact their ticket outlet directly (ticketmaster.com, National Hockey League, Pittsburgh Penguins, Washington Capitals, and Pittsburgh Steelers) for refund information.
- Verification deemed sufficient by the refunding party, such as a ticket invoice, confirmation number or credit card receipt, must be presented to receive a refund.
- Ticket Holder will be issued a refund of the ticket's face value. Service fees, processing fees and any other fees, such as delivery fees, are not refundable.
- If a refund is issued, such refund will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the ticket purchase, then the same credit card will be credited for the refund.