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1. Product Overview
a. What is NHL GameCenter LIVE™?
b. On what other devices can I access my NHL GameCenter LIVE™ subscription?
c. How much does NHL GameCenter LIVE™ on my device cost?

2. PlayStation 3
a. How do I get NHL GameCenter LIVE™ on my Sony PlayStation®3?
b. What features are available on my Sony PlayStation®3?
c. How do I watch a live game on Sony PlayStation®3?
d. How do I watch a replay of a game on Sony PlayStation®3?

3. PlayStation 4
a. How do I get NHL GameCenter LIVE™ on my Sony PlayStation®4?
b. What features are available on my Sony PlayStation®4?
c. How do I watch a live game on Sony PlayStation®4?
d. How do I watch a replay of a game on Sony PlayStation®4?

4. PlayStation® Vita
a. How do I get NHL GameCenter LIVE™ on my Sony PlayStation®Vita?
b. What features are available on my Sony PlayStation®Vita?
c. How do I watch a live game on Sony PlayStation®Vita?
d. How do I watch a replay of a game on Sony PlayStation®Vita?

5. Sony Bravia Internet Video
a. Which Sony devices are compatible for video within the NHL® app?
b. How do I get NHL GameCenter LIVE™ on my Sony device?
c. What features are available on my Sony device?
d. How do I watch a live game on my Sony device?
e. How do I watch a replay of a game on my Sony device?

6. Xbox 360
a. How do I get NHL GameCenter LIVE™ on my Xbox 360?
b. What features are available on my Xbox 360?
c. How do I watch a live game on Xbox 360?
d. How do I watch a replay of a game on Xbox 360?

7. Apple TV
a. How do I get NHL GameCenter LIVE™ on my Apple TV?
b. What features are available on my Apple TV?
c. How do I watch a live game on my Apple TV?
d. How do I watch a replay of a game on my Apple TV?

8. Roku
a. How do I get NHL GameCenter LIVE™ on my Roku?
b. What features are available on my Roku?
c. How do I watch a live game on my Roku?
d. How do I watch a replay of a game on my Roku?

9. Tips for Troubleshooting
a. Are all games available to watch live?
b. I am unable to watch a game that I believe I should be able to.
c. My videos take a long time to start and/or are not playing smoothly.
d. The live game scores and stats are significantly delayed and do not match the video.
e. How much Internet data will I use watching NHL GameCenter LIVE™?
f. Contacting NHL GameCenter LIVE™ Customer Support.

10. System Requirements
a. Internet Connection Requirements



PRODUCT OVERVIEW

What is NHL GameCenter LIVE™?

NHL GameCenter LIVE™ is a subscription service offering streaming video of live out-of-market games, on-demand replays and more across a variety of devices. For a single price, you can watch games on your personal computer, on smartphones and on a variety of Internet-connected devices.

To find out which teams are in your local viewing area and are, therefore, unavailable to watch live with NHL GameCenter LIVE™ please check your zip code

On what other devices can I access my NHL GameCenter LIVE™ subscription?

Use your NHL GameCenter LIVE™ subscription to watch games on a variety of Internet-connected devices, including Apple TV, Roku, Sony PlayStation®3, Sony PlayStation®4, PS Vita, Sony TVs, Blu-Ray and Home Theater Devices with Bravia Internet Video and Xbox 360.

How much does NHL GameCenter LIVE™ on my device cost?

Access to live games on all Internet-connected devices is included in the NHL GameCenter LIVE™ subscription price. There is no additional charge for downloading or linking an application.


SONY PLAYSTATION®3


How do I get NHL GameCenter LIVE™ on my Sony PlayStation®3?

• From the home screen navigate to the PlayStation Network menu
• Scroll down and select PlayStation® Store
• Select "Apps"
• Select "Sports"
• Select the NHL® app
• Add to cart
• Proceed to checkout
• Confirm Purchase (the app is free)
• Download the app
• Visit nhl.com/gamecenterlive to purchase a subscription and register a username and password.
• When prompted by the application enter your username and password to access all video content including live games.

What features are available on my Sony PlayStation®3?

There are two levels of features for the PlayStation App; free and NHL GameCenter LIVE™ (subscription required).

Free Features
• Standings and statistics
• Post-game highlights

NHL GameCenter LIVE™ Features
• Access to live games with home and away broadcasts
• Full-length and condensed replays
• Over 800 classic games
• Favorite team customization

How do I watch a live game on Sony PlayStation®3?

To watch a live game, select a game tile on the home screen of the application. You will be prompted with two additional selections. First, you will choose between the home and away broadcast. You will then be offered the choice to join the game in progress or start from the beginning.

How do I watch a replay of a game on Sony PlayStation®3?

To watch full-length or condensed replays, start by navigating to the date of the game you would like to see. Navigating between days can be done from the home screen or the calendar screen. After finding the correct date, select your desired game tile and you will be prompted with four options, the home and away broadcasts of the full-length replays, as well as the home and away broadcasts of the condensed replays.


SONY PLAYSTATION®4


How do I get NHL GameCenter LIVE™ on my Sony PlayStation®4?

• From the home screen navigate to the PlayStation Network menu
• Scroll down and select PlayStation® Store
• Select "Apps"
• Select "Sports"
• Select the NHL® app
• Add to cart
• Proceed to checkout
• Confirm Purchase (the app is free)
• Download the app
• Visit nhl.com/gamecenterlive to purchase a subscription and register a username and password.
• When prompted by the application enter your username and password to access all video content including live games.

What features are available on my Sony PlayStation®4?

There are two levels of features for the PlayStation App; free and NHL GameCenter LIVE™ (subscription required).

Free Features
• Standings and statistics
• Post-game highlights

NHL GameCenter LIVE™ Features
• Access to live games with home and away broadcasts
• Full-length and condensed replays
• Over 800 classic games
• Favorite team customization

How do I watch a live game on Sony PlayStation®4?

To watch a live game, select a game tile on the home screen of the application. You will be prompted with two additional selections. First, you will choose between the home and away broadcast. You will then be offered the choice to join the game in progress or start from the beginning.

How do I watch a replay of a game on Sony PlayStation®4?

To watch full-length or condensed replays, start by navigating to the date of the game you would like to see. Navigating between days can be done from the home screen or the calendar screen. After finding the correct date, select your desired game tile and you will be prompted with four options, the home and away broadcasts of the full-length replays, as well as the home and away broadcasts of the condensed replays.


SONY PLAYSTATION®Vita


How do I get NHL GameCenter LIVE™ on my Sony PlayStation®Vita?

• From the home screen navigate to the PlayStation Network menu
• Scroll down and select PlayStation® Store
• Select "Apps"
• Select "Sports"
• Select the NHL® app
• Add to cart
• Proceed to checkout
• Confirm Purchase (the app is free)
• Download the app
• Visit nhl.com/gamecenterlive to purchase a subscription and register a username and password.
• When prompted by the application enter your username and password to access all video content including live games.

What features are available on my Sony PlayStation®Vita?

There are two levels of features for the PlayStation App; free and NHL GameCenter LIVE™ (subscription required).

Free Features
• Standings and statistics
• Post-game highlights

NHL GameCenter LIVE™ Features
• Access to live games with home and away broadcasts
• Full-length and condensed replays
• Over 800 classic games
• Favorite team customization

How do I watch a live game on Sony PlayStation®Vita?

To watch a live game, select a game tile on the home screen of the application. You will be prompted with two additional selections. First, you will choose between the home and away broadcast. You will then be offered the choice to join the game in progress or start from the beginning.

How do I watch a replay of a game on Sony PlayStation®3?

To watch full-length or condensed replays, start by navigating to the date of the game you would like to see. Navigating between days can be done from the home screen or the calendar screen. After finding the correct date, select your desired game tile and you will be prompted with four options, the home and away broadcasts of the full-length replays, as well as the home and away broadcasts of the condensed replays.


SONY BRAVIA INTERNET VIDEO PLATFORM


Which Sony devices are compatible for video within the NHL® app?

The following devices models can access video content within the NHL® app:

BDPS390, BDPS590, BDPS790, BDVE385, BDV-N790W, BDV-N890W, BDVT79, BDV-E390, KDL40EX640, KDL46EX640, KDL55EX640, KDL46HX750, KDL55HX750, KDL46HX850, KDL55HX850, KDL55HX751, KDL55HX929, KDL65HX729, XBR65HX929, XBR55HX950, XBR65HX950, XBR84X950, SMP-N200

Live video content requires Sony device models from 2011 or later, with the exception of 2011 Blu-Ray players. 2011 Blue-Ray players and all other models prior to 2011 may only have access to NHL Vault™ video content.

How do I get NHL GameCenter LIVE™ on my Sony device?

• Navigate to NHL® and open the application
• Visit nhl.com/gamecenterlive to purchase a subscription and register a username and password.
• When prompted by the application enter your username and password to access all video content including live games.

What features are available on my Sony device?

Access to all features on Sony Bravia requires an NHL GameCenter LIVE™ subscription.

NHL GameCenter LIVE™ Features:
• Access to live games with home and away broadcasts
• Full-length replays
• Over 800 classic games

How do I watch a live game on my Sony device?

From the home screen, select the "Today's Game" tile. After selecting your game of choice you will be provided an option to choose between the home and away broadcast. By selecting your broadcast choice you will join the live game in progress.

How do I watch a replay of a game?

From the home screen select the "2012-2013 Archives" tile. Navigate to the date of the game you would like to watch. After selecting your desired game, you may choose between the home and away broadcast and then start the game from the beginning.


XBOX 360


How do I get NHL GameCenter LIVE™ on my Xbox 360?

• From the Xbox Dashboard scroll to the "Apps" tab
• Select "Search Apps"
• In the search bar type "NHL"
• Select NHL® from the dropdown menu that appears
• Download the application
• Pin the application to your app homepage so that it is always visible or
• Find the app by selecting the "My Apps" button under the "Apps" tab
• Visit nhl.com/gamecenterlive to purchase a subscription and register a username and password.
• When prompted by the NHL® application enter your username and password to access locked video content including live games.

What features are available on my Xbox 360?

There are two levels of features for the Xbox application; free and NHL GameCenter LIVE™ (subscription required)

Free Features
• Standings and statistics
• Post-game highlights
• NHL VideoCenter™ content

NHL GameCenter LIVE™ Features
• Access to live games with home and away broadcasts
• Full-length and condensed replays
• Over 800 classic games
• Favorite team customization

How do I watch a live game on my Xbox 360?

There are two ways to access live games.

1. On the home screen, during game times, up to 6 games will appear, one in the main tile and 5 additional tiles across the bottom. By selecting one of these tiles users will join the game in progress. Once in the game users can switch the broadcast feed between either home or away.

2. If a user's desired game does not appear on the home screen they can find additional games within the "Season Central" tile. After selecting this tile, users should select the "Today's Games" tile. Here users can scroll through each game of the day and select the live game of their choice. Once in the game users can switch the broadcast feed between either home or away.

How do I watch a replay of a game on my Xbox 360?

From the home screen of the NHL® application, select the "Season Central" tile. Next, select the "Calendar" tile and navigate to the date of the game you wish to watch. After selecting the date, choose the game you would like to watch and select it. This will start the full-length replay of the game. Once in the game you can change between the home and away broadcasts.


APPLE TV


How do I get NHL GameCenter LIVE™ on my Apple TV?

NHL® is a preloaded application on Apple TV and is available on the home screen. There are two ways to subscribe or link to NHL GameCenter LIVE™ on Apple TV.

1. Purchase an NHL GameCenter LIVE™ subscription from within the Apple TV application

2. Link your NHL GameCenter LIVE™ subscription purchased on NHL.com/gamecenterlive

What features are available on my Apple TV?

Access to all NHL GameCenter LIVE™ features on Apple TV require an NHL GameCenter LIVE™ subscription.

NHL GameCenter LIVE™ Features
• Access to live games with home and away broadcasts
• Full-length replays
• NHL standings

How do I watch a live game on my Apple TV?

From the home screen select "Today's Games." Scroll through the list and select your game of choice. You will be prompted to choose between the home and away broadcast. Cursor over your desired broadcast choice and press the "select" button to join in progress or press the "play/pause" button to start the game from the beginning.

How do I watch a replay of a game on my Apple TV?

There are two ways to access previously played games.

1. On the home screen, select "Today's Games." Using the date scroll at the top of the screen, navigate to the date of the game you would like to see. After selecting your desired game, you will be prompted to choose between the home and away broadcast.

2. On the home screen select "Team Archives". Choose your desired team. You will be provided choices, including "Recent Games" and games from the 2012-2013 and 2011-2012 seasons. Once you have a selected a game you may choose to watch the full replay, condensed replay or highlights. Cursor over your desired choice and press the "select" button for the home broadcast or the "play/pause" button for the away broadcast.


ROKU


How do I get NHL GameCenter LIVE™ on my Roku?

• From the Roku home screen select "Channel Store."
• Scroll down to the "Sports" tab.
• Choose the NHL® application.
• "Add Channel."
• Visit nhl.com/gamecenterlive to purchase a subscription and register a username and password.
• Select the NHL® application on the Roku home screen
• Navigate to the settings tile. Select "Link Account."
• Enter your username and password. Select "submit."
• If your submission has been accepted you will be navigated to a confirmation page.

What features are available on my Roku?

There are two levels of features for the Roku application; free and NHL GameCenter LIVE™ (subscription required)

Free Features
• Player stats
• Team standings
• Schedules

NHL GameCenter LIVE™ Features
• Access to live games with home and away broadcasts
• Full-length replays
• Over 800 classic games

How do I watch a live game on my Roku?

On the home screen select the "Today's Games" tile. Move the cursor down over the games and select your game of choice. The next screen offers broadcast options. Select the home or away broadcast. After selecting your broadcast your game will start.

How do I watch a replay of a game on my Roku?

There are two ways to access full-length and condensed replays, through the "Today's Games" tile and the "NHL Vault" tile.

1. Today's Game

Select the "Today's Game" tile. Navigate to the date your game was played on. Select the game. Choose between Full-length Replay, Condensed Replay, or Highlights. Choose between home and away broadcasts.

2. NHL Vault™

Select the "NHL Vault" tile. Select the season containing your desired game. Navigate to your game and select the tile. Choose between Full-Length Replay, Condensed Replay or Highlights. Choose between home and away broadcasts.


TIPS FOR TROUBLESHOOTING


Are all games available to watch live?

Due to local and national blackout rules and regulations, game broadcasts that are available to watch on television in your local market and nationally televised games are not available to watch live or within 48 hours of game completion in NHL GameCenter LIVE™.

To determine the teams in your local market which are, therefore, not available to watch live, please check your zip code. These games are broadcast on a regional sports network in your area.

National broadcasts -- regardless of whether they are available with your cable or satellite package -- are not available to watch in NHL GameCenter LIVE™ until 48 hours after the game is complete.

For international customers, blackout restrictions may apply to games that appear on an NHL partner network in your viewing area. International partners include: Nelonen, PRAGO SPORT, PREMIER Sports, Setanta 1, Setanta Ireland and VIASAT. Please check your local listings for broadcasts on these networks.

I am unable to watch a game that I believe I should be able to.

If you are blacked out of a game and believe you should have access, please contact NHL GameCenter LIVE™ customer support at 866-210-6349 (U.S.) or +1-407-708-1356 (Outside of the U.S.) between the hours of 9am to 2am ET.

Please have your IP (Internet Protocol) address on hand so a customer support representative can best help you. To look up your IP address, check http://www.whatismyip.com or a similar website.

You may also check your zip code from which you are watching the game to see if either of the two teams playing is unavailable in your local viewing area. Remember, all nationally televised games are not available to watch live in NHL GameCenter LIVE™.

My videos take a long time to start and/or are not playing smoothly.

NHL GameCenter LIVE™'s adaptive feature will select the appropriate video streaming bitrate based on your network's bandwidth so that you may enjoy the best video quality available. If you are having issues with choppy video you may have low internet bandwidth.

The live game scores and stats are significantly delayed and do not match the video.

NHL GameCenter LIVE™ uses internet based connections to display live game events. From time to time, your internet connection may be interrupted causing the notifications and other updates to be delayed.

How much Internet data will I use watching NHL GameCenter LIVE™?

Data usage will vary depending on a variety of factors, including the stream quality at which a user is watching a game, the total number of games watched and the device a game is watched on.

For games on a connected device, stream quality will automatically adjust to the highest quality that a user's internet connection can support. There are five levels of stream quality for NHL GameCenter LIVE™ and each level will use approximately the following number of Gigabytes per game*.

400 kbps – 0.5 GB/Game
800 kbps – 1.0 GB/Game
1,600 kbps – 2.0 GB/Game
3,000 kbps – 4.0 GB/Game
4,500 kbps – 6.0 GB/Game

*This approximation is exclusive to NHL GameCenter LIVE™ usage and does not factor in any other internet usage during the time the game is watched. Watching more than one game at a time (online and/or in combination with other devices) in the multi-screen view will increase the amount of data used. NHL GameCenter LIVE™ is not responsible for any data overages or additional fees incurred by exceeding your broadband plan.

Contacting NHL GameCenter LIVE™ Customer Support.

You may contact NHL GameCenter LIVE™ Customer Support at 866-210-6349 (U.S.) or +1-407-708-1356 (Outside of the U.S.) between the hours of 9am to 2am ET.

For your convenience, you may also submit your question online by visiting the online Customer Support Page or by using the Live Chat feature.


SYSTEM REQUIREMENTS


Internet Connection Requirements

A broadband internet connection (DSL/cable or higher) of 800kbps or higher is needed. If you have an internet connection speed of 3 Mbps or higher you will be able to enjoy NHL GameCenter LIVE™ at its highest video quality.