NHL.com - The National Hockey League

Table Of Contents
NHL GAMECENTER Overview NHL GAMECENTER LIVE Overview Watching GAMECENTER LIVE Outside North America System/Technical Requirements Technical Trouble Shooting NHL GAMECENTER LIVE Billing Information NHL GAMECENTER LIVE Registration Information NHL GAMECENTER LIVE Cancellation Policy 2K Video Game Promotion Terms & Conditions
NHL GAMECENTER Overview	[Back to Top]
What is NHL GAMECENTER? NHL GAMECENTER is a free experience providing all visitors with the following features: In-Game Highlights – Don’t wait until after the game is over to see the greatest goals of the night. See the big play or goal after it happens. Real-Time Stats – get up to the minute game stats with one click. Play by Play Game Tracker (Action Tracker) – track shots, goals, hits, and penalties for one player or an entire team. Live Chat – Chat with NHL fans about big goals, saves, and hits as they happen. Player Cards – Scroll over a player in the Real-Time Stats tab and view an image of the player, season stats, and the ability to add the player to your favorite players list. Home and Away Radio Broadcasts of nightly games. Coming Soon... In-Game Photos – click through game photo galleries while the game is live to get a sneak peak of all the action.
NHL GAMECENTER LIVE Overview	[Back to Top]
What is NHL GAMECENTER LIVE? NHL GAMECENTER LIVE allows you to watch up to 40 live action-packed games a week from outside your local market. Here is your opportunity to track your favorite team or players click by click, live and online. Plus, you also get select games from the Stanley Cup Playoffs. NHL GAMECENTER LIVE offers everything GAMECENTER does plus: Up to 40 games a week of live TV quality games online Multi Game View – Watch 4 games at once! 3 Inside the Glass Camera Angles on select games called Game of the Night Watch archived games 48 hours after the games are broadcast with no blackouts Coming Soon... NHL GAMECENTER LIVE Mini Player – watch all the NHL action in a mini video player on your desktop while you navigate other applications.
Watching NHL GAMECENTER LIVE Outside North America	[Back to Top]
In what countries can I watch NHL GAMECENTER LIVE? NHL GAMECENTER LIVE is available in the U.S., Canada, and anywhere else except Europe and the Middle East. a) How can I watch live NHL games online in Europe and the Middle East? The NHL Center Ice live game streaming package is now available in Europe and the Middle East except for Italy and Russia on ESPN 360. NHL fans can watch up to a 1000 games throughout the regular season by simply selecting NHL within the ESPN 360 player – go to: https://europe.espn360.com b) What is ESPN 360? ESPN 360 is the new home for live sport online in Europe and the Middle East, with free access to news, interviews and highlights from a huge range of sports, plus live streaming of NHL games through subscription packages. For more information, go to https://europe.espn360.com
System/Technical Requirements	[Back to Top]
Before purchasing GAMECENTER LIVE please take a moment to review our System Requirements. Minimum Windows Requirements Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory. One of the following operating systems, Windows 98 Second Edition, Windows 2000, Windows ME, Windows XP, or Windows Media Center Edition Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or above: - IE: http://www.microsoft.com/ie - Firefox: http://www.mozilla.com/firefox Macromedia Flash Player 9: http://www.adobe.com/products/flash/about/ Internet connection bandwidth: 750 kbps (DSL/Cable or higher) minimum, or higher recommended. Free hard disk space: 300 MB Video adapter and monitor: Super VGA (1024x768) or higher. Minimum Mac Requirements PowerPC G3 600 MHz Pentium III 1GHz Mac OS X 10.4+ Macromedia Flash Player 9: http://www.adobe.com/products/flash/about/ Firefox v1.5+: http://www.mozilla.com/firefox Flip4Mac v2.0+: http://www.flip4mac.com * Internet connection bandwidth: 750 kbps (DSL/Cable or higher) minimum, or higher recommended. Free hard disk space: 300 MB Video adapter and monitor: Super VGA (1024x768) or higher.
Technical Trouble Shooting	[Back to Top]
Why do some of my games say "Waiting For Feed" in NHL GAMECENTER LIVE? When "Waiting For Feed" appears in NHL GAMECENTER LIVE, it means that the game is coming soon, but no live feed is available from the arena yet. Typically, live feeds become available 10-15 minutes before the game, so check back at that time to view the live game. Why do some of my games say "No Feed" in NHL GAMECENTER LIVE? When "No Feed" appears in NHL GAMECENTER LIVE, it means that the video feed is not available for that particular game due to that game not having televised coverage. Why is my video not playing? Make sure you have pressed the play button for your video and wait a minute or two. If you still cannot play the video then your issue may be due to the following: Low Hard Drive Space - Windows temporarily stores videos on your hard drive for play back. Make sure you have at least 300 Megabytes of space free. Low Memory - if your computer has less then the minimum 256 MB of memory or you are running many applications at the same time, close other applications before playing a video. Low Bandwidth - it is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Contact your internet provider if you suspect you are getting less then this speed. Why are my videos taking so long to start and/or very choppy? This is most likely due to low internet bandwidth. It is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Make sure you are not downloading music, movies, or games at the same time as this consumes your bandwidth. Note that if you are on a shared network, other people may be consuming your bandwidth. For example if your children are using the web at the same time you are. Contact your internet provider if you suspect you are getting less internet bandwidth then you should. GAMECENTER LIVE Blackouts When am I blacked out on NHL GAMECENTER LIVE? Generally, you are blacked out of games on NHL GAMECENTER Live based on a number of factors, including: Your local team is televising on a local over-the-air station and you are located within that station’s signal. Your local team is televising on a local regional sports network and your cable or satellite system falls within the distribution for that local regional sports network (regardless of whether your cable or satellite system actually carries that regional sports network.) There is no local television coverage of your local team. The game is being televised nationally – In the U.S. this includes NBC, Versus, and the NHL Network. In Canada this includes CBC, TSN, and the NHL Network. What if all the games I’m trying view are blacked out? This means our system cannot identify your IP address as a valid IP address. Hotels, Universities or Colleges, using a company VPN could be connecting to proxy servers that make it difficult to locate what TV territory you are located in. How do I get the NHL GAMECENTER Live system to recognize my IP address? If you feel like you are being blacked out incorrectly please contact customer support with your IP address. If you don't know your IP address is please go to: whatismyipaddress.com. Please include the IP address in the problem description or have it available when calling customer support. Click here to contact customer support.
NHL GAMECENTER LIVE Billing Information	[Back to Top]
What are the billing terms for NHL GAMECENTER LIVE? Pricing for NHL GAMECENTER LIVE may vary depending on your location. Pricing for your particular location (including any applicable taxes) will be displayed when you access the log-in or registration screens for NHL GAMECENTER LIVE. In all cases, you will be charged the full subscription price in advance, subject to the rebate and cancellation terms described in these FAQs and in the NHL.com Terms of Service. If you are located outside of Canada when subscribe to NHL GAMECENTER LIVE (and are not subscribed to Center Ice live game streaming package brought to you by ESPN 360), we will automatically renew your subscription – for the Full Season package of GAMECENTER LIVE – at the start of each subsequent season, and will charge the credit card associated with your account with a new subscription fee. The subscription fee for the renewal season shall be equal to the “early bird” subscription fee for the Full Season package for the receding season unless you are notified in advance of any change to the subscription fee. We will notify you prior to renewing your subscription and encourage you to ensure that your credit card information is up to date at that time. How does installment billing work? Instead of paying the yearly price, pay in 8 easy installment in the US or 7 easy installments in Canada. Sales tax will apply for Connecticut residents. If I have subscribed by the monthly installments, can I cancel after the end of any month? No. The same cancelation or refund rules apply for installment billing as paying the yearly price. The user has 5 days to cancel after the date of the initial installment. After the 5 days we will not refund your money. How do I update my credit card information for installment billing? There are 2 options available. You can click here to update your account information or you can call 866-210-6349.
NHL GAMECENTER LIVE Registration Information	[Back to Top]
Do I need an NHL.com account? Yes. When you subscribe to NHL GAMECENTER LIVE you also become a member of NHL.com, which offers NHL Connect, the NHL Newsletter, live chat in NHL Game Center, and coming soon personalized content tailored to your favorite teams and alerts to follow your favorite teams. Click here to become an NHL GAMECENTER LIVE subscriber and NHL.com member. Do I need to be an NHL GAMECENTER LIVE subscriber to watch live games? Yes. In order to watch live games and archived games you need to subscriber to NHL GAMECENTER LIVE. Click here to become an NHL GAMECENTER LIVE subscriber and NHL.com member. I registered but I have not received a confirmation email. What should I do? Please first check your spam or junk mail folder for your activation email. I forgot my password or my password is invalid. What should I do? On the login screen there is a “Forgot your password?” link, click on this and a new password will be sent to your registered email account immediately. Remember that passwords are case sensitive. Check if you accidentally have caps lock on your keyboard. Can I share my account with others? No. Sharing of your username and password is strictly prohibited. Can 2 people use my username and password at the same time? No. If you are signed-in with your username and password no other user will be able to sign-in to NHL GAMECENTER LIVE while you are using it.
GAMECENTER LIVE Cancellation Policy	[Back to Top]
What is the NHL GAMECENTER LIVE Cancellation Policy? Subject to applicable laws, if you are a subscriber to any NHL GAMECENTER LIVE package, you may cancel your subscription to NHL GAMECENTER LIVE within 5 days of subscribing, and receive a refund of the subscription or installment price; provided that if you sign up for NHL GAMECENTER LIVE again after cancelling, NHL ICE reserves the right to deny further cancellation requests. You may cancel your subscription by contacting NHL GAMECENTER LIVE customer support). NHL ICE may cancel your subscription to NHL GAMECENTER LIVE at any time without notice for conduct that NHL ICE believes, in its sole discretion, violates the TOS, including, without limitation, conduct that NHL ICE believes is harmful to other subscribers, NHL ICE’s business or other information providers.
2K Video Game Promotion Terms & Conditions	[Back to Top]
What are the Terms & Conditions of the 2K Video Game Promotion? Offer good until 12/31/08. Offer limited to U.S. residents age 18 or older (excluding Puerto Rico) and Canadian residents age of majority in the province or territory in which they reside at the time the NHL® 2K9 game is purchased for PLAYSTATION®3, XBOX360® or Wii® computer entertainment systems. Each eligible NHL® 2K9 game will contain a promotional code that the purchaser may redeem for one (1) sixty-day trial subscription to NHL GAMECENTER LIVETM. Minimum system requirements and blackout restrictions apply. Offer valid only with a purchase of the NHL® 2K9 game. Void if copied, transferred, assigned, sold, exchanged or expired. Not redeemable in any manner other than provided herein. Void in Puerto Rico and where prohibited by law. Not responsible for production, distribution or printing errors; technical, hardware or software failures; lost or unavailable network connections or misdirected requests; garbled or delayed computer transmissions (e.g., corrupted or misappropriated codes). Submissions not complying with all offer requirements will not be honored. Offer may be modified or cancelled at any time. Theft, diversion, reproduction, transfer, sale or purchase of a code is prohibited and constitutes fraud. Any fraudulent submission will be prosecuted to the fullest extent of the law. Eligible purchasers may redeem their codes by visiting the NHL website at www.nhl.com/livegames2K and entering the promotional code that is included on a flyer within their copy of NHL® 2K9 game along with other information requested during the registration process. Please note that except for the payment terms, all of the standard terms and conditions applicable to use of the NHL GAMECENTER LIVETM service provided during registration will govern use of the service during the sixty-day trial subscription period. After completion of the sixty-day trial subscription period, NHL GAMECENTER LIVETM service will automatically convert to a paid subscription for the 2008-2009 NHL Season unless the account is cancelled prior to expiration of the trial subscription. Approximately 15 days prior to the end of your trial subscription period, we will send a message to the e-mail address used during registration containing these Terms & Conditions as a reminder that the cancellation deadline is approaching. To cancel, please send an e-mail to centericeonline@nhl.com and insert “2K9 PROMOTION CANCELLATION” in the subject line and the body of the message. Please also include the name, address, phone number and account number in the body of the e-mail and make sure to send the cancellation message from the e-mail address used during registration. If the account is not cancelled, trial subscriptions for service in the U.S. expiring on or before 12/31/08 will receive the Full Season package for USD $119, those expiring from 1/1/09 through 2/15/09 will receive the Half Season package for USD $69, and those expiring after 2/15/09 will receive the Race for the Cup package for USD $29; trial subscriptions for service in Canada expiring on or before 12/14/08 will receive the Full Season package for CAD $169, and those expiring after 12/14/08 will receive the Half Season package for CAD $99. BY ENTERING THE PROMOTIONAL CODE, THE PURCHASER ACKNOWLEDGES THAT THE CREDIT CARD OF RECORD WILL AUTOMATICALLY BE CHARGED THE APPLICABLE SUBSCRIPTION PACKAGE PRICE UPON EXPIRATION OF THE TRIAL PERIOD UNLESS THE NHL GAMECENTER LIVETM SERVICE IS CANCELLED PRIOR TO THE EXPIRATION OF THE FREE TRIAL PERIOD IN THE MANNER AS SET OUT ABOVE. Please visit www.nhl.com/livegames2K for more details. Use of the NHL GAMECENTER LIVETM service is subject to NHL.com Terms of Service and Privacy Policy.